
6. Warranty Service Process
6.1
Remote Service Process:
Submit service requirements through website, email, telephone and other service channels of Unilumin with warranty card or contract number. Specific content of the service and contact information shall be provided.
6.2
Product Return to Repair Process:
Submit service requirements through the website, email, telephone and other service channels of Unilumin with warranty card or contract number. Packing list of the returned product and postal information to receive the repaired product shall be provided.
A、
Unilumin’s postal information is stipulated in Article 8.
B、
Customer instructions:
i.
Shall provide a brief fault report (can be attached to the surface of the repaired item)
ii.
Shall provide packing list (including contract number, model and quantity of the repaired item)
iii.
Shall provide receipt postal information (company name, address, consignee, contact information, etc.)
iv.
To avoid damages of the returned products during transportation, please be cautious about the package and protection of the products. Unilumin is not responsible for any damages to the returned products or parts during delivery.
6.3
On-site Engineer Service Process:
Submit service requirements through the website, email, telephone and other service channels of Unilumin with warranty card or contract number. Service content, site address, contact information, and visa application information shall be provided.
? ? 7.
General Terms
? ? ? ?This Warranty Policy is a standard application of Unilumin. No other third party (including any agent, distributor or sales representative) is authorized to make ? ? ? ?any representations or warranties that are different from this Warranty Policy. Unless otherwise confirmed by Unilumin in written forms of contract or other ? ? ? ? ?documents, any warranty clauses that conflict with this Warranty Policy shall be deemed to be automatically invalid. Final power of interpretation of this ? ? ? ? ? ?Warranty Policy shall be be vested in Unilumin.
? ? 8.
Service Station Contact Information
? 1. Unilumin China Technical Service Headquarter:
? Address: No. 6 Lanjing North Road, Pingshan District, Shenzhen
? Email: [email protected]
? 2. Unilumin (Netherlands) Service Station:
? Contact: +31 (0)20 214 9657
? Email: [email protected]
? 3. Unilumin (USA) Service Station:
? Contact: +1 909 991 4052
? Email: [email protected]
? 4. Unilumin (Russia) Service Station:
? Contact: +7 985 579 51 67
? Email: [email protected]
? 5. Unilumin (Australia) Service Station:
? Contact: +61 479 062 400
? Email: [email protected]
? 6. Unilumin (Singapore) Service Station:
? Email: [email protected]
? 7. Unilumin (Dubai) Service Station:
? Contact: +97 144 2701 71
? Email: [email protected]
? 8. Unilumin (Mexico) Service Station:
? Email: [email protected]
? 9. Unilumin (UK) Service Station:
? Contact: +44 (0)20 8568 6333
? Email: [email protected]
? 10. Unilumin (Korea) Service Station:
? Email: [email protected]
? 11. Unilumin (Germany) Service Station:
? Email:
[email protected]
? 12.South China Service Station:
? Contact: +86 18023561923
? 13.East China Service Staion
? Contact:+86 13049310199
? 14.North China Service Station:
? Contact: +86 15989518536
? 15.SouthWest China Service Station
? Contact
:
+86 18980184232
? 16.NorthWest China Service Station
? Contact: +86 18109230102
Version: 2019 V1.0